Frequently Asked Questions
1. Can you produce according to the samples or drawings?
Yes, we can produce by your samples or technical drawings; OEM and ODM are available.
2. What is your terms of payment?
30% deposit before mass production, and 70% balance before shipping or against copy of B/L.
3. What is the lead time?
It usually takes 25 to 35 days after sample confirmation and receiving your advance payment. The specific delivery time depends on the items and order quantity.
4. What is your terms of packing?
Generally, we pack our goods in neutral cartons. Fragile items are secured with wooden frames, and customized packaging is available.
5. What is your terms of delivery?
We accept EXW, FOB, CIF, CFR, etc. You can choose the one which is the most convenient or cost-effective for you.
6. How to solve quality problems after sales?
Take photos of the problems and send them to us. We will provide a satisfied solution within 24 hours after confirming the issue.