FAQ
Q1: What is your Minimum Order Quantity (MOQ)?
Usually, our MOQ is 10,000pcs. However, we accept lower quantities for trial orders if we have ready goods in stock.
Q2: Can I request samples?
Yes, we can provide 2-3 pieces of each item for free if the sample is currently available. Samples can typically be sent out within 3 days.
Q3: What is the typical production lead time?
Normally, delivery takes about 30-45 days. In some cases, 20 days is possible. Stock items can be shipped within 3 days after order confirmation.
Q4: Can you handle custom designs and colors?
Absolutely. Our strong design team can work based on your requirements, including opening new molds. We match colors using the Pantone Matching System.
Q5: What are your standard payment terms?
Our normal term is T/T (30% deposit and 70% balance against B/L copy). We also accept L/C at sight or D/P under specific conditions.
Q6: Do you support LCL shipping for smaller orders?
Yes, if the order does not fill a container, we can ship via LCL on EXW terms. You can coordinate the costs with your shipping forwarder.